Urgent Treatment Centre at Queen Elizabeth Hospital
Greenwich Health is proud to have been selected to as the new provider for the Urgent Treatment Centre (UTC) at Queen Elizabeth Hospital. We are confident that our new, integrated service will lead to a number of improvements for patients including a better experience and better access to urgent care services.
The UTC is located next to Emergency Department at the hospital and is open 24 hours a day, 7 days a week providing treatment for patients with less serious injuries or illnesses that are not critical or life threatening but still require urgent attention.
“We are delighted to have won this contract and believe that input from local GPs to deliver urgent care services will have real benefits to patients and also to our GP practices. Our team will act as a link between the hospital and community services.”
Dr Niraj Patel
GP and Chair of Greenwich Health
When To Access The Service
The Urgent Treatment Centre is designed to assist individuals with medical concerns that require prompt attention but are not life-threatening. If you believe you have a medical issue that falls into this category, we are here to help.
We will see and treat minor illness and injuries in both adults and children, for example:
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Fever and infections
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Sprains
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Scalds and burns
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Minor cuts, bites or stings
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Fractures
The UTC works closely with the Emergency Department. When you come in you will be assessed using our streaming/triaging system to see what priority your treatment should be given and who would be the best person to see you.
How To Access The Service
There are two primary ways to access the Urgent Treatment Centre:
Through NHS 111: If you contact NHS 111, they will conduct an initial assessment to understand your medical needs. If deemed necessary, they will provide you with an arrival time at the UTC (please note, this is NOT an appointment time). This ensures that you receive timely care based on the severity of your condition.
Walk-In Service: The Urgent Treatment Centre offers a walk-in service, which means you can come directly without an appointment. However, it's important to note that patients using this method may experience longer wait times, as they do not have an allocated arrival time.
Seeking The Quickest Care
For the most efficient and timely care, we recommend contacting NHS 111. Their expertise will help direct you to the most appropriate service for your specific medical condition. Patients who walk into the UTC will be triaged but may experience longer wait times compared to those with an allocated arrival time through NHS 111.
Your well-being is our priority, and we strive to provide you with the best possible care based on your individual needs. Thank you for choosing the Urgent Treatment Centre for your medical concerns.
Your Feedback Matters
We welcome patient feedback to tell us what we are doing right and what we can improve. We would like you to think about your recent experience of our services.
The information you provide is anonymous and we will not be able to reply to you. If you feel that your experience requires a formal complaint be made please click this link to be taken through the complaint process.
Questions About Our Urgent Treatment Centre At Queen Elizabeth Hospital?
You can find out more about the service on the Lewisham and Greenwich NHS Trust website.